Cancellation & Refund Policy
When refunds apply and how long they take.
The event-specific policy shown during checkout controls eligibility. Review the event date, venue, ticket type, booking fee, GST and cancellation terms before paying.
Organiser cancellation
If an organiser cancels or materially changes an event, ApnoEvent notifies affected customers and coordinates the remedy stated for that event. Where a refund is approved, it is returned through the original payment method, subject to gateway processing times (usually 5–7 working days).
Customer cancellation
Some events are non-refundable, while others allow cancellation until a stated deadline. Platform or booking fees may be non-refundable where permitted by the displayed policy and applicable law.
How to request help
Contact support before the event with your booking ID and the reason for the request. A refunded booking has its QR tickets voided and cannot be used for entry.
Last updated: 4 Oct 2026
