Privacy Policy
How we use and protect your information.
We use booking, contact, payment, ticket and notification information to process reservations, deliver QR tickets, support customers, prevent fraud, reconcile payments and operate event entry.
Payments
Payment card and UPI details are handled by our payment gateway (Razorpay). ApnoEvent does not store full card credentials.
Sharing
We share only the information needed with organisers, payment providers, email or WhatsApp delivery providers and support personnel. We do not sell personal data.
App notifications
The Android app stores a notification token for your phone so we can send booking, payment, ticket and reminder notifications. You can turn optional notifications off in Settings → Notifications, and Android lets you turn all of them off.
Event entry
When your QR ticket is scanned we record the entry (and exit, at events that use exit gates) with the gate and time, to admit you, show your ticket status in the app and prevent ticket misuse.
Profile photo, feedback and event requests
If you add a profile photo it is re-encoded and stored without location data; you can remove it at any time. Event ratings and "Organize an event" requests you submit are stored with your account so our team can act on them.
App analytics and crash reports
The Android app records how its screens are used (for example "event viewed" or "booking confirmed") with an anonymous per-session id, and sends crash reports, through our own servers and Google Firebase. These never include your name, phone number, email, OTP, QR code or payment details, and the app does not use the Android advertising ID. Search words typed in the app are counted anonymously to show trending searches.
Your choices
Contact support to request access to, or correction of, your information. You can delete your customer account at any time from the app (Settings → Delete account) or by asking support.
Last updated: 4 Oct 2026
